Refund Policy
Last updated: September 2026
Every purchase on this site is processed by Paddle, which handles refunds on behalf of Grey Matter Knowledge. To request a refund, write to francois@greymatterknowledge.com or use the receipt link Paddle sends after payment. The policy below sets out when a refund is given.
| Product | Policy |
|---|---|
| The Risk Analysis and Plan report | A full refund is given if the report is not delivered within two working days of payment, or if the PDF received cannot be opened or read at all, or does not match the profile code paid for. Once the report has been delivered correctly, it is not refundable, since it is a personal document generated for you and cannot be resold or reused. |
| The Healthy AI Habits circle | A first payment is refunded in full if cancelled within seven days and before the first live session has been attended. After that, the membership may be cancelled at any time to stop future billing, though the period already paid for is not refunded. |
| The bundle | The evaluation portion follows the Risk Analysis and Plan policy above. The circle portion follows the circle policy above. |
| The personal consultation | A full refund is given if the session is cancelled more than twenty-four hours before the booked time, or rescheduled instead at no charge. A cancellation inside twenty-four hours, or a missed session, is not refunded. |
| The book | The PDF edition is refunded in full within fourteen days of purchase, provided fewer than three chapters have been downloaded or read through the delivery link. The print and Kindle editions follow Amazon's own return policy for those formats. |
A refund is paid back to the original payment method, through Paddle, usually within five to ten working days of approval. Where a country's consumer protection law gives a buyer a right that is wider than the policy above, that wider right applies and is not limited by this page.